Community Manager - Safety and Compliance for a community association in Panama City Beach. Must be experienced and proactive to help lead the daily operations of the association. This leadership role works closely with the general manager to ensure the community remains safe, secure, well maintained and operating at the highest level of service.
Will oversee security operations, community compliance, access control, emergency preparedness, vendor management and day to day operational initiatives while providing leadership to operational staff. Will serve as a key resource for residents, owners, vendors and employees, helping create a welcoming community where exceptional service and safety are always top priorities. This position also serves as the acting operational leader when delegated by the general manager and plays a vital role in maintaining compliance with governing documents, board direction, policies and regulations.
Requirements:
* Valid Florida driver's license.
* 3-5 years of community association management, hospitality or operations management experience.
* Previous supervisory or leadership experience preferred.
* Strong knowledge of security operations, access control systems, emergency preparedness and risk management.
* Experience coordinating vendors, contractors, maintenance projects and operational services.
* Excellent communication and relationship building skills with boards, residents, vendors and team members.
* Strong organizational and time management skills with the ability to manage multiple priorities.
* Financial understanding including budgeting, invoice review and operational expenditures.
* Proficiency with Microsoft Office and association management software.
* Ability to make sound decisions, solve problems and remain calm during emergencies.
* Flexible schedule with availability to respond to operational emergencies.
* Commitment to exceptional customer service, professionalism and teamwork.
Responsibilities:
* Assist with the overall management and daily operations of the association.
* Provide leadership for community security, safety, compliance and operational initiatives.
* Serve as a liaison between residents, owners, board members, vendors, contractors and staff.
* Oversee gatehouse operations, patrol officers, security supervisors and access control systems.
* Manage visitor management software, gate access, CCTV systems and surveillance retention.
* Develop and enforce procedures for resident, guest, contractor, vendor and employee access.
* Review incident reports, investigate operational concerns and recommend appropriate corrective actions.
* Coordinate with local law enforcement, fire departments, EMS and emergency management agencies.
* Maintain and improve security standard operating procedures while promoting professionalism and outstanding customer service.
* Conduct routine inspections of buildings, amenities, common areas and infrastructure to identify maintenance, operational and safety concerns.
* Assist with coordinating preventive maintenance programs, capital improvement projects and vendor performance.
* Prepare requests for proposals, obtain competitive bids and assist with contract evaluations.
* Review invoices, purchase requests and operational expenditures while assisting with annual operating and reserve budgets.
* Lead hurricane preparedness efforts and assist with post storm recovery planning.
* Coordinate emergency response procedures, drills and safety training.
* Conduct community wide safety inspections and help ensure compliance with OSHA standards and risk management practices.
* Respond professionally to owner inquiries, emails, phone calls and community concerns.
* Prepare reports, board meeting materials, operational documentation, newsletters and owner communications.
* Maintain records, contracts, insurance files, confidential documents and operational files.
* Coordinate calendars, meetings, vendor appointments and operational schedules.
* Provide leadership, coaching and support for operational and security team members.
* Assist with recruiting, onboarding, training, employee development and performance management.
* Foster strong collaboration between security, owner services, maintenance and other operational departments. Job #13139
They list the salary as $70,000.
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