Southwest regional director of Operations for the Sarasota office. Will be responsible for overseeing the strategic and day to day operations of a portfolio of communities in a designated region. This leadership position plays a critical role in driving client satisfaction, operational efficiency and overall business growth. Will lead and mentor a team ensuring consistent delivery of high quality service and compliance with association regulations, while actively identifying opportunities to expand through client retention, service enhancements and new business development. With a deep understanding of association operations, financial management and regional market trends, will work cross functionally to achieve performance goals, streamline processes and support long term strategic objectives.
Perform functions to manage, direct and provide leadership. Ensure the communities are maintained and operated in accordance with objectives and facilitate solutions to problems between communities and support staff, guided by precedent and working within the limits of established policies.
Requirements:
* CMCA preferred.
* 5 years of association and supervisor experience required.
* Excellent people skills.
* Strong knowledge of Microsoft applications, Vantica software experience preferred.
* Excellent written and verbal communication.
* Ability to make sound business decisions and work effectively with little or no supervision.
* Strong time management.
* Strong problem solving and conflict management.
* Ability to successfully work with vendors, personnel, office staff and all levels of management.
Responsibilities:
* Provide management and leadership to associations. Collaborate to develop goals and communicate established goals. Ensure the goals and needs are consistently met.
* Manage the functions of a team in different associations while maintaining standards of excellence for processes, methods and personnel. Manage the process improvement and quality control of association management functions to maximize productivity and ensure quality service is delivered. Provide leadership and direction and assist in the investigation and resolution of problems and concerns.
* Partner with community association managers, board members and other departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that board expectations are met and to assist in prompt response and resolution to questions and problems.
* Mentor and support community association managers to meet the needs of the association efficiently and motivate associates for maximum individual potential. Provide support with obtaining all service, maintenance and security contracts and in financial management, administration, corporate policies and procedures, infrastructure, organization, litigation processes, collections, maintenance and mechanical procedures.
* Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans to improve the community.
* Ensure that maintenance manuals, equipment checklists and books are in place and are current.
* Participate in sales building activities and manage the contract renewal discussion and process.
* Provide support throughout all phases of the transition process.
* Work with Human Resources to ensure proper staffing levels. Provide direction to staff and assist in the investigation and resolution of problems. Recommend personnel actions, promotions, transfers, terminations or disciplinary measures. Manage the performance evaluation process and provide leadership, counseling and coaching. Maintain positive associate/employer relations.
* Oversee training and cross training programs and ensure all associates are aware of and comply with regulations, policies, work procedures, instructions and deadlines.
* Participate in the development of standard operating procedures and maintain existing procedures. Review processes and ensure they follow current statute. Manage the communication and compliance.
* Initiate and attend a wide range of meetings. Provide guidance and direction and assist in issue resolution as needed. Participate in corporate committees.
* Develop and assist with contracts for all ancillary services.
* Provide support with financial functions. Recommend and assist with managing the budget. Ensure regional expenses are maintained within budget.
* Maintain awareness of changes in rules, statutes or regulations and communicate changes to staff. Direct training of staff when new procedures are required to comply with changes.
* Ensure that association records are accessible.
* Practice and adhere to service standards.
* Conduct business at all times with the highest standards of personal, professional and ethical standards.
* Perform or assist with any operations to maintain workflow and to meet schedules.
* May participate in meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems,and maintain specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines.
* Ensure all safety precautions are followed while performing duties.
* Work may involve frequent driving and traveling to communities.
Company issued laptop, mobile phone and vehicle reimbursement allowance. Percentage of medical, dental, vision insurance, paid holidays, paid time off, matching 401k plan and professional development opportunities. Company issued laptop, mobile phone and vehicle reimbursement allowance. Job #13076
They list the salary as $115,000-$135,000.
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