Community association manager to oversee all homeowners associations operations for a community in Daytona Beach. Will ensure the community is maintained and operated in accordance with objectives and facilitate solutions to problems between the community and internal support staff, guided by precedent and working within the limits of established policies. Will oversee the administrative functions of the community. Effectively manage a team of administrative, front desk, lifestyle, maintenance, compliance and fitness center personnel.
Requirements:
* Bachelor’s Degree in business or related field from an accredited college or university preferred, and 5 years of experience in community association, operations, hospitality or construction; or equivalent combination of education and experience.
* Knowledge and ability to apply Florida Statutes and community documents.
* Knowledge of assets, cash balance and availability of funds for projects and cash flow management for capital improvements.
* Working knowledge of landscape and irrigation concepts.
* Excellent organization, motivation, leadership, management and interpersonal skills.
* Critical thinking, complex problem solving and judgment and decision making ability.
* Ability to apply a comprehensive knowledge of a particular field of specialization to the completion of difficult assignments.
* Must have a strong work ethic and be detail oriented with excellent organizational and multitasking skills.
* Ability to work with sensitive or confidential information.
* Demonstrated experience managing large, complex accounts or projects.
* Ability to meet deadlines and work well under pressure.
* Ability to work well in a team environment as well as independently. Must be self driven with the ability to identify, plan and prioritize business opportunities.
* Knowledge of mechanical operations of a building and equipment preferred.
* Ability to respond to emergency situations within established timeframe.
* Ability to adjust to changing circumstances.
* Must have strong proficiency in Windows and Microsoft Office, including Word, Excel, Power Point and Outlook. Proficiency researching the Internet.
* Previous experience with financial and accounting programs preferred.
Core Competencies:
* Quality: Attentive to detail and accuracy, committed to excellence, look for improvements continuously, monitor quality levels, find root cause of quality problems, own and act on quality problems.
* Dependability: Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure and meet attendance/punctuality requirements.
* Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help staff meet goals, welcome newcomers and promote a team atmosphere.
* Work Environment/Safety: Promote mutual respect, keep workplace clean and safe, support safety programs.
* Job Knowledge: Understand duties and responsibilities, have necessary job knowledge, have necessary technical skills, keep job knowledge current, in command of critical issues.
* Customer Service: Handle customer questions and complaints, handle service problems politely and efficiently, always available for residents, follow procedures to solve problems, maintain pleasant and professional image.
* Initiative: Tackle problems and take independent action, seek out new responsibilities, act on opportunities, generate new ideas, practice self development.
* Vision and Values: Support values in daily actions and decisions, communicate vision and values to others, generate enthusiasm, incorporate vision when planning.
* Communication: Communicate well verbally and in writing, create accurate and punctual reports, deliver presentations, share information and ideas with others, have good listening skills.
* Adaptability/Flexibility: Adapt to change, open to new ideas, take on new responsibilities, handle pressure and adjust plans to meet changing needs.
Responsibilities:
Community Appearance:
* Provide oversight and direction in scheduling landscape and irrigation on a weekly basis and managing subsequent warranty and work orders.
* Working closely with the staff to ensure daily, weekly and monthly inspections are performed.
* Oversee the work order process, ensuring the timely completion of work and maintaining clear lines of communication with owners.
* Manage the violation and architectural review process.
* Ensure amenities are maintained to the highest standard and assist the maintenance manager in developing janitorial schedules.
* Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensure vendor reports are received monthly.
* Schedule team meetings to provide timely updates on community appearance successes and opportunities for improvement.
Financial Management:
* Prepare draft annual budget and monitor budget variances throughout the fiscal year.
* Assist in preparing monthly deficit funding statements.
* Work closely with the staff to ensure accurate coding of invoices, prompt presentation of financial statements and ensure prompt payment of vendor invoices.
* Manage accounts receivable collections in line with the board approved collection policy.
* Work with the CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns.
* Upon inspection of owner architectural improvements, process the return of deposits held.
Administrative:
* Prepare weekly and monthly management reports in a timely manner. Complete and review community checklist monthly.
* Exceed expectations in responding to resident communications and ensure responses comply with requirements.
* Manage and maintain community databases; work orders, task lists, rental lists, owner information, pets, assets, architectural improvements, violations, communication logs, etc.
* Ensure compliance with statutory renewals, uniform business reports, pool permits, etc.
* Prepare meeting notices and draft meeting minutes in compliance with state statutes.
Human Resources:
* Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations.
* Conduct monthly safety meetings with team.
* Perform coaching and counselling sessions and maintain records of same, create performance improvement plans.
* Prepare job descriptions, create job opening requisitions, shortlist and interview candidates and make recommendations for hire.
* Review payroll reports at the end of each pay period, requests for time off and process payroll adjustments. Job #13131
They list the salary as $90,000-$100,000.
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